Refund & Return Policy

Last updated: 26 July 2026

1. Our seven-day guarantee

Unless a sales page states a different or additional arrangement, eligible digital products sold directly by The Owner Switch include a seven-day money-back guarantee.

You may request a full refund within seven calendar days of the original purchase date.

2. How to request a refund

Email [email protected] within seven calendar days of purchase and include:

your name;

the email address used to purchase;

the product purchased;

the purchase date; and

your request for a refund.

We may ask for information reasonably necessary to locate and verify the transaction.

3. Refund amount and method

Approved refunds under our seven-day guarantee will generally cover the amount paid directly to The Owner Switch for the eligible product.

Refunds will usually be returned to the original payment method.

Bank, currency-conversion and payment-provider processing times are outside our control. Third-party transaction or currency fees may not be refundable by the relevant provider.

4. Access after a refund

When a refund is issued:

your licence to use the product ends;

course or membership access may be removed;

you must stop using the materials; and

you must delete downloaded copies where reasonably possible.

Refunding a purchase does not transfer any intellectual-property rights to you.

5. Workshops

Unless the applicable sales page states otherwise, a paid workshop is eligible for the seven-day guarantee only where the request is made:

within seven calendar days of purchase; and

before the purchaser attends the live workshop or accesses a substantial workshop recording or resource pack.

If we cancel a paid workshop and do not provide a reasonable rescheduled session, replacement or replay, we will provide an appropriate remedy.

This section does not limit any rights available under applicable law.

6. Affiliate and third-party products

This Refund Policy applies only to products sold directly by The Owner Switch.

Products purchased from an affiliate partner or another third party are governed by that seller’s own terms and refund policy. You must direct the refund request to the business shown as the seller on your receipt or payment statement.

We cannot approve or process a refund for a purchase where we were only the referring affiliate.

7. Australian Consumer Law

Our seven-day money-back guarantee is in addition to any rights you may have under the Australian Consumer Law. Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded.

8. Contact

Refund requests and questions should be sent to:

Email: [email protected]
Postal address: PO Box 4412, Robina QLD 4226, Australia